PDF2XL Technical Support
Solving errors and other technical issues
Installing PDF2XL (version 8.0 and higher)
Installing PDF2XL Silently
Reset your PDF2XL Password (Desktop App)
Activating From an Evaluation to a Full Version
Authentication error, v8.0+
Offline Activation for PDF2XL
Accessing Auto-update Options
Advanced OCR is Disabled
Correcting User Interface Resolution
Where is Login Information Stored in PDF2XL 8.0+?
Understanding PixelPerfect OCR and xRay OCR
PDF2XL License error: -4212 (SOAP invalid license number)
PDF2XL License error: -4213 (SOAP Client has Invalid Date)
PDF2XL License error: -4303 (SOAP Host can't be resolved)
PDF2XL Activation Errors (version 7.0 and higher)
License Management Server Cannot be Reached
Activating PDF2XL (version 8.6 and later)
General Information/System Requirements
Download Links
PDF files are opening with PDF2XL instead of Adobe Acrobat
Uninstalling PDF2XL
Moving PDF2XL to a New Computer
PDF2XL with Mac
Conversion Problem: "Out of Memory"
Installing or Running PDF2XL without Administrator Rights
Windows Installer Error: This installation package could not be opened
Activating PDF2XL on an RDP Server
Saved Layout is Misaligned
Converting from PDF to Word
Converting to Word Limited to 20 Pages
Where is My PDF2XL Program? (Adding it to the Start Menu)
Changing the Default Directory/Folder for Opening PDF Files
Changing the Default Directory/Folder for Saving Output Files
Malicious Program Alert in Kaspersky
Converted 'Numbers' Data is Showing as 'Text' Format in Excel
Converting Arabic
Checking for PDF2XL Installations on your machine
Failed to load Excel Application
PDF2XL is Not Converting the Whole Document
Conversion taking too long / getting "hung up"
App Hangs on 'Saving Microsoft Excel File'
Updating and Upgrading your PDF2XL Application
Converting Handwritten Documents
Converting PDF Files with Embedded Text
Converting Handwritten Circles or Filled Test Answers
Backing up the Layout Repository
Disable the Autoupdate in PDF2XL
The Preview isn't the Same as the Converted File
Error: mfc140u.dll was not found
1607 InstallShield
1628 InstallShield
Cannot Open the File
Conversion Error: An error occured during conversion
Conversion Error: 'Cannot append: file is read-only'
An error occurred during conversion: Permission denied
An error occurred during conversion: bad allocation
Corrupt or Invalid Signature
Error: Cannot read layout
DLL Issues
DLL is Missing
Error 1612: 'Installation source for this product is not available'
Excel Errors
Excel exception: Add method of Sheets class failed
Excel exception: Paste method of Worksheet class failed
Batch Conversion "Server is Busy" error in v6.5
Initialization error 2504
Local Port Error: The requested resource is in use
Invalid Excel Format in Number or Currency
Microsoft Visual Basic: Runtime Error ‘1004’
PDF2XL Installation Ended Prematurely
Printer Driver Errors