There are several Dynamic Link Library (.dll) files within the PDF2XL application system. They are small programs which contain valuable information that PDF2XL can call upon to run specific processes.
You've received the error:
The program can't start because [filename].dll is missing from your computer. (this is the same whether it's an XpdfViewer.dll or a idskrn15.dll, or any other .dll file)
So what do you do now?
In a nutshell, you need to replace the .dll file that's missing. The easiest way to do this is with a clean reinstall.
You'll want to completely uninstall PDF2XL and all the files that go with it. While you could do this through the Control Panel, the current corrupt state of the application may cause that uninstallation process to be unsuccessful. In this case, we recommend that you use the Revo Uninstaller for a full and complete cleanup of the software.
Once that's done, download a new install file here for your reinstallation:
You might also encounter this error:
This error generally occurs if you have an outdated version of the Windows Installer - it can cause issues with running .msi installs.
To check this, we will need you to send us the file 'pdf2xl.log' to [email protected].
You can locate the log file in your system by going into the PDF2XL application Options > Conversion and clicking the "Open conversion log" button.