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Activation Error: Encountered a Problem

v6.5 and earlier

PDF2XL Support avatar
Written by PDF2XL Support
Updated over a week ago

Please be advised that this is an unsupported version and we have phased out the system that generates offline activation keys so if your online activation fails, we will not be able to assist.
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We hope you will consider converting to our current product line: https://pdf2xl.com/pricing
You can contact [email protected] for information on discounted rates and/or a quote.

During the online activation process for v6.5 and earlier, you may encounter the following error:

This is a very generalized error and there could be numerous reasons why it's happening. Most often, it's because of a security setting on your system that denies access to our server for the activation.

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