During the online activation process, you may end up with this error:

Make sure you check your Payment Code and your registered email address to ensure that you are using the correct information. This error often occurs because a digit of the Payment Code was inorrect (for example, using the letter "l" instead of a "1"), or because the software was registered using a different email address.

If you are unsure what your information might be, contact [email protected] and request your license information.

If you are certain that you have entered all the correct information, send us a Manual Activation Request.