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SSL Security Certificate protocol error

How to handle an SSL issue

Written by Team PDF2XL
Updated over 8 months ago

We have received many reports of the this type.
We have thoroughly investigated this issue and it does not appear to be originating from our app or our website. There is no SSL issue on our end. It has been tested several times:

The suggested fix can be found here but it may be a bit complex. If you have an IT team to help, we recommend sending them this information.
​https://www.hostinger.in/tutorials/err_ssl_protocol_error
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Unfortunately, we cannot stop this from happening because everything on our end is up to date and in order. All we can do is wait for the other systems to catch up.
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You may also want to test your browser against vulnerabilities or issues that could affect your safe browsing capabilities. This is a useful tool for that: https://www.ssllabs.com/ssltest/viewMyClient.html
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