When you purchased PDF2XL (or downloaded the trial version), you received an email address and password combination that you will need to use to activate it. If you've forgotten your password, it's easy to correct.
**NOTE: If your machine is unable to communicate with our authentication server due to your security settings, you will not be able to change your own password (see: https://help.pdf2xl.com/en/articles/10741359-authentication-error-v8-0)
Please contact [email protected] and request help.
It is imperative to indicate that you cannot connect to our server or you will simply be redirected here.
1) Enter your email address, then click the "Forgot Password" link beside the Password field. An email will be sent to the email address you entered.
2) Check your email (and your junk mail folder) for a password change request.
You can either copy and paste the URL into your browser bar or click the Confirm button - both have the same link.
3) Enter your new password - the minimum is 6 characters.
You will need to enter it in both fields for verification.
Click the orange arrow button.
4) Once you receive the success screen, you can return to your PDF2XL login prompt and enter your new password to activate your program.
