• Internal error 2002/2006: The temporary folder is not set in the registry

  • Internal error 15031: Check that the customer purchased the correct upgrade/update

  • Internal error 2024: The folder exists but is not writable for the current user.

Solution:

  • Click the Start button and select “Run”.

  • In the box, write %temp% and press OK. An explorer window should open.

  • Select the Address of this folder (that's the box on top ‐ it should be something like c:\documents and settings\aaa\bbb) and use the copy command.

  • Close the explorer window.

  • Click the start button and select “Run”.

  • Type in regedit and press OK. The Registry editor application should start.

  • On the right side of the application, you should see a few items. One of them should be called Temp. Select it and use the Modify command from the Edit menu to open the Edit String dialog.

  • Select all the text in the string, right‐click, and select “Paste”. This should replace the data there with the Address of the temporary folder you copied in step 3.

  • Press OK in the dialog. The data of the Temp value in on the right pane should change to the new address.

  • Close the registry editor

  • PDF2XL Enterprise Internal Printer Error 2017

Solution:

PDF2XL‐Enterprise printer driver will spew out an internal error 2017 if the application executable path is not set in the registry, or if it is set to a bad value.

The responsible value is in the key: HKEY_LOCAL_MACHINE\SOFTWARE\Cogniview\PDF2XL and is named “Path”.

If it's not there, create it and put the path to the application there.

Did this answer your question?