If a user receives the message “Oops. Something went wrong”, the issue is usually related to the user’s browser, network, or device configuration.
The first logical solutions are as follows:
try changing your password
clear your cache
log in using a different browser
Failing these checks, other possible issues are listed below.
✅ 1. Check for Network or VPN Issues
Sometimes login requests are blocked by the user’s network, firewall, or VPN.
Possible causes:
Corporate firewalls blocking authentication APIs
VPN IPs that are rate-limited or unsupported
Network-level filtering tools
How to test:
Disable VPN (if enabled).
Try logging in using a mobile hotspot.
Try connecting from a different Wi-Fi network.
If login works on a different network, the issue is network-related.
✅ 2. Try an Incognito Window or Different Browser
Browser extensions and cached scripts can prevent the login page from loading correctly.
Try:
Opening an Incognito/Private window
Using a different browser (Chrome, Edge, Firefox, Safari)
Temporarily disabling extensions, especially:
Ad blockers
Privacy tools
Script blockers
Antivirus browser add-ons
If login works in Incognito, an extension or cached script was causing the issue.
✅ 3. Ensure the Computer’s System Clock Is Correct
If the device’s time is incorrect, authentication tokens may be rejected.
Fix:
Sync the system clock with the internet time server.
Ensure automatic time and timezone settings are enabled.
✅ 4. Clear Local Storage and Cookies for PDF2XL
Standard cache clearing may not remove authentication data stored in the browser.
To fully reset the login session:
Chrome:
Open Developer Tools (Ctrl+Shift+I or Cmd+Option+I).
Go to Application.
Select Storage → Clear site data.
Refresh the login page and try again.
✅ 5. Check for Browser Cookie Restrictions
If third-party cookies are disabled, the login process may fail.
Fix:
Enable third-party cookies, or
Add an exception for pdf2xl.com
✅ 6. Check for Antivirus or Security Software Interference
Some security tools block access to scripts or authentication endpoints.
Troubleshooting steps:
Temporarily pause antivirus web protection.
Try logging in from another device.
Try using a mobile browser.
If login works on another device, the issue is specific to the original computer.
✅ 7. Session Conflicts or Password Reset
If multiple users share the same login, the system may block or invalidate one session.
Try:
Log out fully from all devices.
Reset the password.
Log in again.
This often resolves silent authentication conflicts.
🧩 Still Can’t Log In?
If the issue persists after trying the steps above, contact our support team at [email protected] with the following details:
Browser name and version
Device type (Windows, macOS, etc.)
Whether Incognito mode works
Whether another network works
A screenshot of the error message
We’re here to help you get back into your account quickly!